Ordering Information
Ordering's easy! And your satisfaction is 100% guaranteed --
always. We accept VISA, MasterCard, American Express, SmartPay(TM)
and I.M.P.A.C.® credit cards!
Order Form 
(GSA customers: Order form is not suitable for GSA-contract purchasing.
Please use a PO to order by mail.)
5 Ways to Order
Payment Options
Our Guarantee
Returns
Fast Service
Shipping & Handling
5 Ways to Order
1. Online
You can find and order the items you want right here in our online catalog. It's the fastest, easiest way to get the products you need!
Order now
(Note: Personalized items cannot be ordered online. Please call 1-800-477-4776 for information on personalization.)
2. E-mail your order to custsvcs@channing-bete.com.
(Please note that e-mail is not secure. We do not recommend
including credit card information in your e-mail. If you wish
to use your
credit card for payment, please phone, mail, or fax your order,
or take advantage of online ordering.)
3. Phone 1-800-477-4776
Monday through Friday, 8-8 Eastern.
When ordering by phone, please have product name, quantity, and item number ready. Filling out the order form ahead of time will help our customer service representative give you the best possible service.
4. Fax the order form to 1-800-499-6464
24 hours a day, 7 days
a week.
5. Mail the order form to:
Channing Bete Company, Inc.
One Community Place
South Deerfield, MA 01373-0200
Include payment with your order and deduct 1%!
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Payment Options
- Use your credit card. No minimum order requirement. We also welcome SmartPay(TM)
and I.M.P.A.C.® government credit cards.
- Send a check with your order and deduct 1%.
- We'll be happy to fill your order and bill you later.
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Money-Back Guarantee
We're not satisfied unless you're delighted! If our materials are not everything you expect, you may return them within 30 days for a full refund.
Note: Some products, such as American Heart Association and Success in Stages(R) items, have different guarantees.
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Returns
If not completely satisfied, customers may return products in original condition within 30 days of receipt for a full credit or exchange, unless otherwise noted. Please call 1-800-477-4776 for a return authorization number.
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Fast Service
We ship most orders within one business day. Please allow additional time for personalized orders. For information about guaranteed express delivery, see Shipping & Handling or call 1-800-477-4776.
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Shipping & Handling
GSA-contract S&H terms.
Note: Shipping and handling fees are not charged for GSA-contract-eligible products shipped within the contiguous 48 states.
1. Orders under $3,000:
Continental U.S.:
Multiply "Order Total" x .08 ($8.50 minimum)
Non-continental U.S. (Puerto Rico, Hawaii, Alaska, and U.S. Territories):
Multiply "Order Total" x .15 ($10.50 minimum)
2. Orders $3,000 and over:
Shipping charges will be added to your invoice. Call 1-800-477-4776 for quote if desired.
3. For all Canadian and international orders:
Actual shipping & handling charges will be added to your order. For quote:
NOTE: Medcom® Act 3 Staff-Training CD-ROMs have a flat $10.50 shipping and handling fee, regardless of the number of CD-ROMs ordered. Please call 1-800-477-4776 for information on express shipping rates.
Express Delivery
Next-Day (early a.m.): 35% of order Subtotal ($40 minimum)
Next-Day Air: 20% of order Subtotal ($23 minimum)
Second-Day Air: 15% of order Subtotal ($18 minimum)
Third-Day Air: 10% of order Subtotal ($11.50 minimum)
- Non-Continental U.S. and International
All service levels: Actual shipping charges, plus $10.50 handling fee.
Call 1-800-477-4776 for additional information.
Prices effective August 1, 2008, subject to change without notice.
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